Question 1 Ethnocentric managers believe that their native country, culture, lan

Question 1
Ethnocentric managers believe that their native country, culture, language, and behavior __________________.
are outdated
need to be changed
are hurtful to others
are superior to all others
Question 2
Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. This is an example of which force for change?
demographic characteristics
manager’sbehavior
shareholder, customer, and market changes
human resource concerns
Question 3
According to Kotter, management and leadership are considered to be _____.
almost entirely unrelated
causal; that is, management causes leadership
opposing forces
complementary to each other
Question 4
A goal is also known as a(n) ______________.
objective
vision
task
business plan

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