Ethnocentric managers believe that their native country, culture, language, and behavior __________________.
need to be changed
are hurtful to others
are superior to all others
Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. This is an example of which force for change?
shareholder, customer, and market changes
human resource concerns
According to Kotter, management and leadership are considered to be _____.
almost entirely unrelated
causal; that is, management causes leadership
complementary to each other
A goal is also known as a(n) ______________.
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